Introduction
This Privacy Policy describes how Skymize Software Private Limited ("we," "us," or "our") collects, uses, and shares information about you when you use the Leyoo AI mobile application (the "App"). By using the App, you agree to the collection and use of information in accordance with this policy.
Information We Collect
• Device Identifier (Android ID): Your account is created and identified using your device's unique Android ID. You do not need to create an account, provide an email address, or sign in to use the App. • Billing Details (subscribers in India only): When you subscribe through PhonePe UPI AutoPay, we ask you to provide your full name and mobile number before checkout. These are collected only at the point of purchase and only from subscribers in India. They are not required to browse or use the free features of the App. • IP Address and Derived State: When you subscribe, we record the IP address from which the purchase is made and use it to determine the Indian State or Union Territory you are located in. We store the resulting State name and its GST State code. We do not collect GPS or precise device location at any time. • Media Access: With your explicit permission, the App accesses photos and videos stored on your device solely to generate AI-powered creative templates you request. We do not upload, store, or share your personal media files on our servers beyond the scope of template generation. • Usage Data: We collect anonymised analytics on how features are used to improve the App. • Payment Reference Data: We store a mandate reference identifier, order identifiers, and the amount and status of each transaction, in order to operate your subscription. We do not collect: email addresses, your UPI PIN, bank account numbers, card numbers, precise (GPS) location, your contacts, or your call and SMS history.
How We Use Your Information, and Why
Your name, mobile number, IP address, and derived State are used for the following purposes, and no others: • Issuing a GST tax invoice. Indian law requires us to issue a tax invoice for every taxable supply, and to record the recipient and the place of supply on it. Your name appears on the invoice as the recipient. Your State determines the place of supply, which in turn determines whether Central and State GST (CGST + SGST) or Integrated GST (IGST) applies to your purchase. We cannot issue a lawful invoice without this information. • Determining the correct tax. Your derived State is compared against our registered State (Madhya Pradesh) to apply the correct GST treatment to your subscription. • Contacting you about your subscription. We may use your mobile number to contact you regarding your subscription, payments, mandate, invoices, refunds, or a service issue affecting you. These are transactional communications relating to a purchase you have made. • Fraud prevention and record-keeping. IP address and transaction records help us investigate disputed or fraudulent transactions and meet our statutory record-keeping duties. We do not sell your personal data. We do not use your mobile number for promotional or marketing messages unless you have separately and expressly consented to receive them, and you may withdraw that consent at any time by writing to support@leyoo.in. Where the Digital Personal Data Protection Act, 2023 applies, the legal basis for processing your name, mobile number, IP address, and State is (a) your consent, given when you enter these details before checkout, and (b) our compliance with legal obligations under Indian tax and company law, for which consent is not required and cannot be withdrawn for so long as those obligations subsist.
Permissions We Request
• READ_MEDIA_IMAGES / READ_EXTERNAL_STORAGE: Required to select photos or videos for template generation. • INTERNET: Required to communicate with our servers for AI generation and payment processing. • BILLING: Required for in-app purchases through Google Play Billing. You may deny optional permissions; however, certain features may not function without them.
Payment Processing
We process payments through two platforms depending on your location: 1. Google Play Billing (outside India): Subscriptions are processed via the Google Play Billing Library. Google's Privacy Policy governs the handling of your payment data. We do not store credit card details. 2. PhonePe AutoPay (India): For users in India, recurring subscriptions are processed via PhonePe's UPI AutoPay mandate. PhonePe's Privacy Policy governs your payment information. We store only a mandate reference identifier to manage your subscription status. All payment transactions are secured using industry-standard encryption.
Subscription & Billing Compliance
Our in-app subscriptions comply with Google Play's Billing Policy, PhonePe Payment Gateway requirements, the UPI AutoPay guidelines of the National Payments Corporation of India (NPCI), the Reserve Bank of India (RBI) e-mandate framework, and applicable country-specific consumer protection laws. Subscription renewals occur automatically at the end of each billing period unless cancelled at least 24 hours before the renewal date. You may manage or cancel your subscription at any time through your Google Play account settings or your UPI app's PhonePe AutoPay / Mandates settings.
PhonePe UPI AutoPay (India)
For users in India, recurring billing is handled as a UPI AutoPay mandate via PhonePe, in line with NPCI and RBI guidelines: • You authorise a recurring UPI mandate (up to a maximum amount and a set frequency) once, using your UPI PIN. • As mandated by NPCI/RBI, a pre-debit notification is sent to you at least 24 hours before every scheduled auto-debit, stating the amount and date. • The debit and any retries are initiated by PhonePe. If a payment fails, PhonePe may automatically retry within the limits permitted by NPCI (one attempt plus up to three retries within a 48-hour window). • We store only a mandate reference identifier and subscription status to operate your plan. We do not store your UPI PIN, bank account number, or card details. • You can pause, modify, or revoke the mandate at any time from the AutoPay/Mandates section of your UPI app or via the NPCI portal; once revoked, no further debits can occur.
Subscription Credits & 30-Day Validity
Premium credits granted upon a subscription purchase or renewal are valid for 30 (thirty) days from the date they are granted (the renewal/grant date). You are responsible for using these credits within this 30-day period. Credits that remain unused 30 days after the renewal/grant date may expire and be removed from your account. We are responsible for making credits available following a successful payment, but we shall not be liable for credits that expire due to non-use within the 30-day validity period. Expired credits are non-refundable and non-transferable.
Single-Device Subscription
Subscriptions in Leyoo AI are tied exclusively to the Device ID of the device on which the purchase was made. This means: • A subscription purchased on one device cannot be accessed or used on a different device. • If you change your device, your subscription will not carry over to the new device. • We are unable to transfer subscriptions between devices or issue refunds due to a device change.
Refund Policy
Once a subscription payment is processed, it is non-refundable, save as set out below and as required by law. In particular, subscriptions are device-specific and cannot be transferred to a new device; we are unable to issue a refund for any remaining subscription period if you switch devices. For Google Play purchases, Google's standard refund policies may apply within the permitted window. This does not apply to amounts collected in error. If you are charged more than once for the same billing period, charged more than the amount disclosed to you, or charged after validly cancelling your UPI mandate, write to support@leyoo.in and we will investigate and refund any amount wrongly collected. Full details are set out in our Terms & Conditions.
Data Sharing
We do not sell, trade, or rent your personal information. We share it only as follows: • Service providers: cloud AI processing for template generation, and our hosting provider. • Payment partners: PhonePe (India) and Google Play Billing (outside India) process your payment. We do not share your name or mobile number with them for marketing. • IP geolocation: the IP address recorded at the time of purchase is sent to a third-party geolocation service solely to resolve the State it corresponds to. The result is cached to limit repeat lookups. • Tax and regulatory authorities: tax invoices and the recipient details recorded on them are disclosed to the Goods and Services Tax authorities, our auditors, and other authorities where the law requires it. • Legal process: to comply with applicable laws, regulations, or a valid legal process, and to protect the rights, property, or safety of Skymize Software Private Limited, our users, or the public.
Tax Invoices
A GST tax invoice is generated for each subscription payment that is actually charged to you and retained by us. It records your name, mobile number, Device ID, the place of supply, the amount, and the tax charged. You can view the invoices issued to your device at any time from the Invoices section inside the App. Invoices are shown only on the device they were issued to. The one-time verification debit taken when your mandate is set up (see "Free Trial and Automatic Renewal" in our Terms & Conditions) is reversed and is not a taxable supply, so no invoice is issued for it.
Data Retention, Deletion & Security
We retain your data for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data by writing to support@leyoo.in. Please note one limit on deletion. Tax invoices, and the name, mobile number, and place of supply recorded on them, form part of our statutory books of account. Indian tax and company law requires us to preserve these records for a minimum period after the end of the relevant financial year, and we are not permitted to delete them on request before that period expires. If you ask us to delete your data, we will delete everything we are free to delete and retain only the invoice records the law obliges us to keep. Those retained records are not used for any purpose other than tax compliance and responding to lawful requests. We implement commercially reasonable technical and organisational measures to protect your data. We do not store your UPI PIN, bank account number, or card details at any time.
Your Rights & Grievance Redressal
Subject to the retention limits described above, you may ask us to: • confirm what personal data of yours we hold, and obtain a summary of it; • correct or complete inaccurate personal data, including the name or mobile number recorded against your subscription; • erase personal data that we are not required by law to retain; • withdraw a consent you have given, where the processing rests on consent rather than a legal obligation. To exercise any of these rights, or to raise a complaint about how your data has been handled, write to support@leyoo.in with your Device ID. We will acknowledge your request and respond within the period prescribed by applicable law. If you are not satisfied with our response, you may escalate the matter to the relevant data protection or consumer authority.
Children's Privacy
The App is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy in the App. Continued use of the App after changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy for Leyoo AI, please contact: Skymize Software Private Limited App: Leyoo AI Email: support@leyoo.in